“Sorry, I’m Not a Human, I’m A Computer”

by James Wallace Harris, 3/10/24

What will happen if we all end up embracing artificial intelligence (AI)?

My friend Linda told me a funny story today. Her robotic vacuum cleaner was acting up, so she called its tech support number. The tech immediately started telling her how to troubleshoot the problem, but Linda had to tell her to hold on a minute.

Linda went off and gathered up her robot. When she came back, she said, “I’m sorry I took so long, I didn’t expect you to fix it right away.”

The tech replied, “That doesn’t matter, I’m a recording.”

Linda said the computer spoke perfectly and told her exactly what to do. She was shocked by how well the call went.

At first Linda and I joked about this incident, thinking up funny scenarios that standup comics could create about humans interacting with artificial intelligence machines.

I even thought I would try to write up some of those humorous ideas, but then I started thinking along a different track. What if people prefer getting phone help from an AI rather than real people? For years now everyone I know has complained about how hard it is to get any kind of support over the phone. Most folks hate phone trees. Many acquaintances complained they couldn’t understand phone support from foreign call centers. And everyone seems to think it’s almost impossible to get a human on the phone.

What if AI chatbots change all that? What if computers start giving us perfect service over the phone, the kind we used to think humans provided? No one wants humans to lose jobs to automation, but what if we end up preferring the AI voice over the human voice?

How far will that acceptance go? It’s one thing to want to get help from Amazon when your return doesn’t fit any of the listed reasons on the website. But what about more sophisticated support over phones? Would you choose to pay $20 an hour to talk to an AI psychiatrist over Zoom or $100-300 an hour to human psychiatrist in person? What if the cheap AI psychiatrist helps you become happier sooner?

Right now, AI chatbots aren’t factually trustworthy. What if they were? What if it was impossible to tell the difference between AIs and humans by talking to them over the phone? Synthetic voices are getting closer to sounding human. But with AI generated video, soon chatbots will be able to talk and look like a human over video calls too. What if AI chatbots could pass the Turing Test? Will you care? Remember that old New Yorker cartoon showing two mutts with the capture, “On the internet no one knows you’re a dog.”

Already people are using chatbots for friendship. I imagine they will soon offer phone sex talk if they don’t already. Will Only Fans users care if they see AI generated nudity rather than video images of real people?

We must ask, what do we really want from other people?

I’ve been watching the excellent limited series Feud on Hulu. The first season was about the feud between Bette Davis and Joan Crawford. The second season is about Truman Capote and how he ruined his friendship with several New York society women he called his swans. On the surface, the show is about famous conflicts, but below the surface it’s about hurt. It’s about what we want from friends, and why we don’t get what we want, which is recognition and support.

How often are you disappointed with technical or business phone support because the offered solution didn’t recognize your individual problem or solve it? What will happen to society if AI chatbots see deeper into our souls and give us more support than other humans? Will we let millions go unemployed?

This whole AI thing is going to be a lot more complicated than anyone ever imagined.

JWH

“Why Are All Your Friends Women?”

by James Wallace Harris, 11/17/22

While my sister was visiting last week we socialized with five of my friends. At one point, Becky asked, “Why are all your friends women?” I answered defensively, “I have male friends too,” but actually not that many. Well, two, if you don’t count several guys I interact with on the internet.

I’m writing this essay because this morning I was reading Flipboard and saw another article about how modern men don’t have friends. That made me think about Becky’s question and wondered if I had more female friends than male friends because guys don’t make many friends with other guys. I thought of bull elephants and male orangutans that spend most of their time alone in the jungle. Is it just natural for males to lead lonely lives?

One reason I don’t see more guys I know is that I don’t like leaving home, and neither do my male friends. My longest-running friendship is with a guy named Connell. We met in March of 1967 when we were in the 10th grade at Coral Gables High School in Miami Florida. We struck up a conversation over science fiction and astronomy. I moved away from Miami in 1970 but have remained friends with Connell ever since. But we’ve both stopped traveling and haven’t seen each other in more than twenty years. However, we do talk on the phone a couple times a week.

I met my other close male friend, Mike, in 1980 at work. He lives in Memphis. Susan and I are friends with Mike and his wife Betsy ever since then. We used to socialize more with them, and even travel together, but both Mike and I have become homebodies, especially after Covid, but also because we’re getting old and our health is in decline. Only my wife Susan still likes to go out or travel. I’m quite impressed with her for that.

I had many more male friends, but they have died, moved away, or I just lost contact with them.

Somehow I’ve been lucky to make several female friends which I’ve known for over twenty years. I see and talk to them all fairly regularly. Counting Susan my wife, and Becky my sister, I think the number of my women friends is eleven. Becky got to meet five of them, not counting Susan. I guess that’s why she asked her question.

Several of my women friends I met through Susan. Susan was and is much more social than I am. She has run around with several social groups over the course of our marriage. For a decade Susan took a job out of town and only came home for the weekends, and sometimes not even that. This forced me into socializing again. I started going to the movies with some of her friends or having them over to watch TV, and they became my friends. Two of my women friends were ones I made at work before I retired. And two were ones I made on my own. Our shared friendships were mainly based on movies, TV shows, books, and liberal politics.

If Susan had never worked out of town, I don’t know if I would have made all those women friends. I guess loneliness is the mother of socializing. I do wonder now that I’m in my seventies and want to socialize even less if my women friends will still want to stay friends. When Covid hit we all stopped going to the movies and eating out, and that put a big dent in what socializing I had left in me. By then Susan was back home and we hunkered down keeping each other company for those social distancing years.

If I had never gotten married I would probably be an old guy like those in all the articles. I think some of my women friends were friends with me because they considered me safe because I was married and unthreatening. I think women also like me because I’m willing to listen, and I have a high tolerance for lady chatter. I know that comment will irk some, but I’ve known a lot of guys who told me they broke up with women because they talked too much.

I would like more male friends. Actually, I would like more friends of any kind who share my interests, but that tends to be old guys. Before I retired I thought I had several male friends at work that I would stay in touch with after retiring. But it didn’t work out that way. Some of those guys were just too busy with their families, or they lived too far away in the suburbs. And a couple of them I just stopped seeing when politics got too polarized. Guys love their hobbies, and unless you’re friends share your hobbies, we seldom make the effort to meet up. Many men are just not that social.

When I was young I joined clubs, like the astronomy club, science fiction club, or computer club, and I made casual friends. But I’m just not a hobby club kind of guy and dropped out of all of them. I might have stayed in them if the internet hadn’t happened. The internet is probably the biggest reason why so many guys don’t have friends today.

And when men are social, the driving force behind it is to get laid. Once I got married I began losing interest in going out, especially to parties. And I have to admit that I made friends with so many women because I was also attracted to them. Nothing happened in that regard, but I believe I enjoy the company of women because I’m programmed to chase after women and to consider them pleasant company. I’ve wondered if I would keep up female friendships if that programming had been turned off.

Unless we have a shared interest I’m not sure guys have a reason to get together. I’m not sure we crave each other’s company. We like to compete with each other, and we like to work together on a project, build something, be on a team, work towards a goal, or fix something together. Women seem to have the ability to just be friends without a purpose. To just hang out. All those lonely guys in the articles seem to be both unlucky in love and without a purpose.

I do have shared interests with all my female friends, but it’s at a smaller percentage than I have with Mike and Connell. Actually, many of my interests and all my hobbies bore my women friends. I wish my female friends had more male-like qualities. Probably all of them would call me sexist if I said why. But then I’m often called sexist by my women friends because I like to make generalizations about males and females.

I do wonder about all the men in these articles who can’t make any friends. Maybe they never leave their apartment. You have to leave the house to make friends. That’s probably why I haven’t made any new friends in the last decade. And I have to wonder why men don’t make more female friends. Guys who are married probably are like me and gave up socializing after getting married. But unmarried guys should be out there socializing – especially if they are under fifty and still want to find a wife. However, I’ve known a lot of guys who told me they don’t like being friends with women, and once they gave up on getting married or getting laid, just gave up on women.

The internet has allowed me to make a lot of online male friends. But that’s because I get to meet people who are interested in my exact interests without leaving home. For example, I like science fiction magazines that were published from 1939-1975. I and two online friends, one from Great Britain and the other from South Africa, created a Facebook group devoted to science fiction short stories and it now has 642 members. Many of them love the same old science fiction magazines that I do. I used to have two friends that loved those magazines that lived in town. One died, and the other moved away. Sometimes it’s hard to find friends with the same exact interest.

JWH

Why We Need To Share

by James Wallace Harris, Thursday, December 7, 2017

This morning while I was eating my breakfast I played “Your Top Songs 2017.” This is a playlist Spotify generated for me by collecting the songs I listened to most this year. If you subscribe to Spotify you can play the songs with this embedded player immediately below. For those who don’t, I’m going to embed some YouTube videos to try.

I played this music very loud while I ate and because it’s the music I love the most. It moves me in ways I can’t describe. And while this music pushed my emotional buttons I wished I had someone here to share it with. My friend Mike was my last pal who would listen to music with me, but his hearing has gone downhill so he no longer likes to share music. Getting old is sad. I worry that my hearing is going too.

The past year, more than ever, I realized that friendships are based on what we share. I think this is why Facebook is so popular. We post something we like and then see who else likes it. It’s always fun to find a video or cartoon that many friends love too. I guess it’s a kind of validation of our tastes. But I think it also allows us to feel we’re existing close to someone.

We all live in our heads, and no matter how physically close we get to another person we don’t feel that closeness unless we psychologically resonate. The easiest way to achieve this is to do something together with another person that shares our interests. For example, it’s far more enjoyable to go to a movie and both people love it than to go and only one person love the show.

I love the Bette Midler song above. I will relate to you more if you love it too. Now “Do You Want To Dance” is an easy song to like so I should find plenty of friends to share it. And “The Other Side” by Michael Nyman easily admired by most folks because it’s so pretty. But what about “Moanin'” by Charles Mingus. Mike and I connected on this song, but I don’t think I have another friend that shares this particular love.

Probably somewhere in the middle, I can find more people who will share “I’ll Play the Blues for You (Pts. 1 & 2)” by Albert King. Bette Midler’s song was pop music, so duh, that stands for popular music. Jazz is esoteric for most music fans, but blues has a decent following. I share a love of the blues with my sister Becky. I almost can’t play this Albert King song too loud.

Susan, my wife have a lot of songs we love together, but our playlists of favorite songs are very different. When we’re in the car we have to choose who’s songs get played. When a song she’s crazy about comes on and I don’t love it back Susan’s disappointed. The same is true when one of my favorites is playing and she finds it annoying.

Susan works out of town, so in the evenings I have different friends over to watch TV in the evening. Each friendship is a Venn diagram where we find what to watch in the intersection of interests. What’s really difficult is to have 3-4 people all trying to agree on a film to watch. It’s a very satisfying feeling when the pick makes four people happy.

However, there’s a range of television shows and movies I want to see that I can’t find a friend to share. This makes me feel lonelier. Even Janis, my main TV buddy goes to sleep on a many of the shows I’m most anxious to see. Generally, I have to watch westerns, documentaries, and old black and white movies from the 1930s and 1940s by myself.

Some of my most intense feelings come from songs, books, movies, and television shows. Often these deeply aesthetic pleasures come late at night when I’m alone. Listening to these songs this morning is generating intense emotions that I wish I could describe, but can’t. And I think that’s the key to why we want to share. We can’t describe what we feel so we at least hope to find someone to experience the same thing with us. Unfortunately, we can click the Like icon but we have no way of knowing if what our friends are feeling is the same thing we’re feeling.

Do any of these songs resonate with you?

JWH